Google Partners Blog: Moving on from conflict

Moving on from conflict

Wednesday, July 25, 2018

Reading time: 2 minutes

If you’ve ever butted heads with someone in your office, you know what a nightmare it can be. Did everyone just hear that argument? How am I going to face them on Monday? Will we ever move on from this? It’s a veritable obstacle course of awkwardness.

As the video below shows you, there are plenty of ways to resolve conflict effectively. While conflict is often unavoidable and in some cases can even be a good thing, it’s important to know what caused it to prevent future disputes, and to ensure it isn’t a sign of deeper problems.

Sometimes personalities clash

There is no right or wrong way of working - some people like to make lists, others prefer to wing it, some like to think their points through before contributing, others speak in order to think things through. Differing personality types may conflict with one another, and in this case you may need to compromise on a work style that suits you both and plays to your strengths.

Communication can break down

Lack of communication is another very common cause of office conflict. Maybe the means to communicate weren’t available, or time didn’t allow it. It’s important to identify what led to the breakdown in communication, and find out whether there’s a way to help this in future, whether it’s allowing more time for meetings or allowing face-to-face time instead of emails or phone calls.

How's morale?

Morale can take a dip for any number of reasons, and this might present itself as conflict especially if expectations are high and deadlines are tight. Talk to those involved, and find out whether this played a role. See what you can do to help, whether it’s providing extra resources to take pressure off, or rewarding their efforts. Sometimes small gestures go a long way.

However the conflict started, it’s important to address it early on, ensure both sides are heard, and move forward without gossip or rumor. It also helps to keep this video close at hand, in case you need to resolve any conflicts of your own.

Partners Blog

Moving on from conflict

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